Keil Couch has developed a reputation for being accessible, excited by complex problems, eager to volunteer his assistance and has an eye for spotting opportunities to leverage technology to reduce the reporting burden on staff.He enjoys mentoring and sharing his knowledge of how to improve systems and doesn’t try to keep his knowledge and skills to himself.
In 2022 when TCC had turnover in the Lab and Endoscopy, the required reporting done by these positions was in jeopardy. What could have been a bad situation resulted in a drastic improvement in the reporting process for COVID, RSV, flu and endoscopy data analysis that this employee was instrumental in driving through the integration of Athena and Excel with PowerQuery.
He dove into the components of each report and identified the fields which could be automated to eliminate the burden of manual data entry for staff. These reports are now automated with much less risk of error.
For every hour of time Keil invests in his projects, he ends up saving other staff ten-fold. In addition, through technology improvements, he helps reduce the element of human error resulting in improved patient outcomes.
During a time where employers across the country are short-staffed and employees are feeling burnout, he finds the energy to take on any challenge that could improve patient care and always follows through. He does all of this with the best attitude and patience for others. He has literally made the impossible, possible!
Our support departments are often doing so much work behind the scenes that is instrumental in our ability to deliver quality services to our tribal members. It is work that often goes unknown or unnoticed.
We are happy to recognize one of those unsung heroos – a member of our IT Department.
