Customer Experience is here to assist TCC customers in navigating services offered by the Tribal Government and Client Services Department, as well as assisting in connecting them to Health Services when needed.
Customer Experience is here to listen, problem solve, reach out to appropriate departments as needed, and help close the loop so customers have the best experience possible.
Contact Us
- Answer questions about Tribal Government and Client Services.
- Facilitate communication between customers and various departments within Tribal Government and Client Services, Health Services, and other supportive services throughout our communities for outcomes that will best benefit the customer and their families.
- Document customer experience surveys, identify areas of improvement, and assist with the improvement process.
- Collaborate with department managers within Tribal Government and Client Services to meet customer needs and expectations with the overarching goal of building customer trust.
- Provide timely and effective customer service and interact with customers in a way which inspires trust and demonstrates respect, compassion, and empathy by adhering to the TCC Ch’eghwtsen’ guiding principles.
Our goal is to have engaged, self-reliant, and satisfied customers.
- Provide excellent customer navigation and advocacy
- Provide a high level of customer service to all customers.
- Assist in customer satisfaction and success with our services.
- Ensure effective customer surveying and feedback.
Our goal is to listen to our customers and promote a culture of excellence at all times, develop customer input solutions based off of the customer’s experience with our services.
Submit a Suggestion
customerexperience@tananachiefs.org
(907) 452 – 8251 Ext. 3359
To submit an anonymous suggestion or concern, we have Customer Feedback Cards located in our lobby of the Chief Peter John Tribal Building.
Our hours are M-F from 8am-5pm.